For NDIS Providers

Synergy West is a registered NDIS plan management provider based in Albany, partnering with NDIS service providers across Western Australia for fast, reliable invoice payments and clear communication. If you deliver supports to NDIS participants, we handle the payment side so you get paid on time, every time no chasing invoices.

Partnership Benefits

Working with Synergy West ensures reliable payment processing and professional service coordination

Timely Payments

Our efficient payment processing ensures you receive payments promptly for services delivered to NDIS participants.

Professional Support

Work with experienced NDIS plan managers who understand compliance requirements and streamline coordination.

Clear Communication

Maintain transparent communication channels with our team for any queries or service coordination needs.

Compliance Assurance

Rest assured that all processes meet NDIS requirements and maintain the highest standards of service delivery.

How Do NDIS Providers Get Paid by a Plan Manager?

Send your invoice to invoice@synergywest.com.au
We verify it against the participant’s available NDIS plan budget
Any queries are handled directly through our provider support line
Once an invoice is submitted by a provider, a registered Plan Manager will verify the invoice against
the participant’s available NDIS plan budget.
After the verification is completed, the invoice will be processed and submitted through the NDIS
portal.
Once submitted, it generally takes approximately one business day for the claim status to be
confirmed.
Following approval by the NDIS, the funds are typically credited to our account within the next 3 – 4
business days.
Once the funds have been received, payment will be made to the provider’s nominated bank account,
or directly to the participant in the case of an approved reimbursement claim.

Provider FAQs

Common questions from NDIS providers about invoicing and working with Synergy West across Albany and Western Australia.

How do I invoice Synergy West as a provider?

Send invoices directly to invoice@synergywest.com.au. For invoice enquiries, contact - pm1@synergywest.com.au or call - 0434 883 352.

Does Synergy West work with providers across all of Western Australia?

Yes — we support NDIS plan management services and providers across Albany and Western Australia, including the Great Southern, Perth, and Peel.

Do you work with unregistered NDIS providers?

Yes. As a plan management provider, we can process payments to both registered and unregistered NDIS providers on behalf of participants.

Please send all invoices to Invoice@synergywest.com.au
For any invoice enquiries, please contact us at
Pm1@synergywest.com.au
or
0434 883 352