Policies & Procedures
Synergy West’s policies ensure transparent, compliant NDIS plan management from privacy
protection to feedback handling so you always know how your rights and funding are protected as a registered NDIS provider.
Our Policies
Access your Participant Handbook and Charter of Rights
To access a copy of our Participant Handbook and Charter of Rights, please click here.
These documents explain your rights, responsibilities, and how we support you through expert NDIS plan management services tailored to your needs.
Understand our service terms and conditions
For full details on our service terms, please click here to view the Terms and Conditions of Service.
We are committed to transparent, professional management of your NDIS plan funds to ensure your confidence and peace of mind.
How we protect your personal and financial information
Your privacy is important to us. Our Privacy Policy explains how we collect, use, and safeguard your personal and financial data related to your NDIS plan management. To view the full policy, please click here.
We value your feedback to improve our services
We welcome all feedback and take complaints seriously to continually improve our NDIS plan management services. Please read our full Complaints Handling Policy here.
If you have feedback or a complaint, contact:
Managing Director
Phone: 0434 88 33 52
Email: info@synergywest.com.au
You can also submit anonymous complaints by mail:
Synergy West Plan Management
PO Box 5466, Albany WA 6330
Or contact the NDIS Commission directly:
Website: www.ndiscommission.gov.au
Phone: 1800 035 544
TTY: 133 677
Interpreters available on request.
Note : Please note that Human Resources maintains all official policy and procedure documents. To request a copy, please contact the HR team at Hr@synergywest.com.au.
Need Additional Documentation?
Can’t find what you’re looking for? Let us know.
If you require specific documentation not listed above, please contact us and we’ll be happy to provide you with the information you need.